Innovations
Bespoke Customer Service Training
Our bespoke training package has been developed carefully by our very own in house customer service experts and it incorporates real life operational scenarios, that sets us apart from our competition.
Our training topics include six star service, the customer experience as well as across culture training, dementia awareness, mental health first aid and sign language workshops.
We tailor our training to the specific building, the customer journey and the environment and ensure we do everything we can to have an impact on making that experience memorable for anyone visiting the property
Post Room Solutions
PROmail is part of our EVA system. Mailroom and postal services have always been an area of vulnerability and in order to counteract that problem we have developed PROmail within EVA. PROmail is an electronic platform to provide security and assurance to mail room and postal services within multi
tenanted buildings.
The main features are a secure scanning feature that accounts for all mail and individual packages that are delivered. Our clients are notified via email through the system on how much mail they have and its availability for collection or the estimated delivery time. Other important features are Hybrid mail, that was introduced during COVID-19 when people were working from home and mail can be electronically delivered.
This has to be a signed and authorised agreement before the service can be conducted, but has proved to be very popular during the pandemic with our clients. PROmail produces analytics that can show a client the volume of incoming mail and the level of franked outgoing mail. It allows us to monitor any pre agreed SLA‘s on delivery timeframes. The system is QR compatible and is used to identify clients when they come to collect mail for their businesses.
Employee App
All employees have access to our user-friendly app that is a Hubspot for important internal information. The app allows employees to update personal details, view their working shift patterns and submit holiday requests.
Electronic Reporting Platform
Our fully integrated client portal is designed to provide all aspects to client interactions. Whether that be Operations, Commercial or Administration, our clients have access to all information involved with the security of their assets
Visitor Management System
EVA is our in-house electronic visitor assistant, that has been developed to provide a six-star frictionless entry and exit to our client’s buildings. EVA can be used to manage daily interactions within any building or large-scale event.
EVA displays live arrivals and departures, new or planned upcoming events or meetings and allows us to send out meeting invitations via Microsoft outlook email containing a QR code. This code saves direct to apple wallet. The recipient can then scan the QR code with our hosts upon arrival to the meeting or event, allowing them a seamless and hassle-free experience.
EVA recognises and allows us to manage key peak times of the day and is proactive in providing us with information to forward plan for these busier times i.e. increase staffing within a certain area at a certain time. It also provides us with information on the type of visitor along with many other useful statistics. This system links directly with any API our clients may currently use and delivers weekly/monthly reports which link in with our Connect management system, providing all visitor management information at our client’s finger tips.
We provide EVA as an added value benefit within our front of house offering. It is a professional and reliable way to ensure that your visitor and guests get the smoothest possible experience within our clients buildings.
Lifestyle and Concierge
This is our virtual concierge and lifestyle app, which offers clients and their occupiers the chance to enjoy discounts from a range of products including food and beverage, retail outlets, nail spas, restaurants and gyms. Our app can be tailored to suit each specific site environment and will also link in with our own laundry service that provides a drop off facility and many other benefits