Department: PROception

Mikaela Mikalef

Mikaela is one of our Guest Experience Managers. She is extremely passionate about guest experience and will focus on team training and mentorship, customer journey enhancement, pop-ups, image and uniform,...

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Ruth McGowan

Ruth McGowan is our Head of Business for PROception and is responsible for overseeing the effectiveness of the day-to-day operational management, ensuring the correct procedures and processes are being followed...

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Michelle Chavez

Michelle is the Operations Support Manager who is responsible for the Front Of House Operations for all of our London sites, working closely with the teams on the ground and...

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